I really appreciated seeing Tom interact with so many people, always listening intently to their stories, and generally responding with a hearty "Great Report!"
The night before we met with the NPS in San Francisco, Tom had emphasised how we were all going to be fully positive in our comments and discussions, knowing we were there to help the Park Service, and in fact to let them know politely and respectfully, that their "ship was sailing in the wrong direction, and we will be there to help set it on the right course". It worked, and we did. We were even privately thanked for bringing the lawsuit to them, as they needed our external pressure.